“The single biggest problem in communication is the illusion that it has taken place.” –George Bernard Shaw

Effective communication is an essential part of leadership. Some leaders tend toward informal, others prefer formal processes; but good leaders understand the importance of the audience and choose the method that is most positively received. Leaders who are the best communicators, keep perspective, have empathy, control emotion, respect ideas, come prepared, and avoid personal biases. Strong leadership takes work and so does effective communication.