The smallest details always matter when it comes to creating an exceptional #customerexperience. Would it surprise you to know the same applies to the #employeeexperience? Unlocking their full commitment requires just a little additional focus and effort from #leadership. #LiddellLeads #employeeengagement

Small details can make a big difference in the customer experience — here’s why.

Source: What Every CEO Can Learn From A Crooked Lampshade

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